Shipping Policy

At Shop Morad Ali, we strive to provide a smooth and reliable shipping experience for our customers. Please review our shipping policy before placing an order.

1. Shipping Locations

• We currently offer shipping across Bangladesh.
• International shipping may be available in the future.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Processing times may vary during holidays, sales, or unforeseen circumstances.

3. Delivery Time

• Standard delivery: 3-7 business days (depending on location).
• Delivery times may be affected by courier delays, weather conditions, or other external factors.

4. Shipping Charges

• Shipping fees are calculated at checkout based on the delivery location.
• We may offer free shipping on orders above a certain amount (subject to promotional offers).

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order using the provided tracking details.

6. Failed Delivery & Reattempts

• If the delivery attempt fails due to an incorrect address or absence of the recipient, the courier may reattempt delivery.
• If the package is returned to us due to unsuccessful delivery, the customer will be responsible for additional shipping charges for resending.

7. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 24 hours with photos of the damaged items.
• Shop Morad Ali is not responsible for lost packages due to incorrect shipping addresses provided by the customer.

8. Contact Us

For any shipping-related inquiries, please reach out to our customer support team.

Last Updated: March 2025