Refund Policy

At Shop Morad Ali, we value customer satisfaction and strive to provide a hassle-free shopping experience. Please review our refund policy before making a purchase.

1. Eligibility for Refunds

• Refunds are applicable only for defective, damaged, or incorrect items received.
• To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.
• Sale or clearance items are non-refundable unless they arrive damaged or incorrect.

2. Refund Process

• To request a refund, contact our support team with your order number, reason for refund, and supporting images (if applicable) within 24 hours of receiving the product.
• Once your request is approved, we will provide return instructions.
• After receiving and inspecting the returned item, we will process your refund within 5-7 business days.

3. Non-Refundable Items

• Used, washed, or altered products.
• Cosmetics, perfumes, or personal care items (due to hygiene reasons).
• Items returned without prior approval.

4. Refund Method

• Refunds will be issued via the original payment method.
• If the payment was made via cash on delivery (COD), refunds will be provided as store credit or bank transfer.

5. Late or Missing Refunds

• If you haven’t received your refund within 7 business days, please check with your bank or payment provider.
• If the issue persists, contact our support team for assistance.

6. Exchange Policy

• We offer exchanges for defective or incorrect products.
• Exchanges must be requested within 3 days of receiving the item.

7. Contact Us

For refund or exchange inquiries, please contact our support team.

Last Updated: March 2025